Refund policy

Refund Policy

Order Cancellations
Orders can be cancelled within 2 hours of purchase. After processing, cancellation is not guaranteed.

Returns
Due to international fulfillment, we currently do not accept returns unless the item arrives damaged or defective.

Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos or videos as proof.
We will offer a free replacement or full refund.

Refunds (if applicable)
Refunds are issued to the original payment method once approved.
Please allow 5–10 business days for the refund to appear.

Lost or Missing Packages
If tracking shows “delivered” but you have not received your item:

• Contact the carrier first

• If the carrier cannot locate the package, contact us at support@voretica.com
  We will assist in resolving the issue.

We reserve the right to refuse refunds in cases of fraud or misuse.